TECH WITH SUPPORT
More Than Software — A Partner For Life
From onboarding and pulling reports to being there when you need us, we support you at the capacity you need. We're not looking to hit a sales goal for the month — we're looking for a partner for life.
DEDICATED TO YOUR SUCCESS
Your Dedicated Sync Team
Every organization is paired with a dedicated Sync Specialist and a programmer, ready to help you get up and running quickly. No waiting in a queue with someone who doesn't know your event. We believe your success is our success — so whether your event needs hands-on guidance or custom configurations, we're with you every step of the way.
Support At Every Stage
From your first event to your hundredth, we're with you every step of the way.
Onboarding & Setup
Three flexible onboarding options to match your team's experience level and timeline.
Platform Training
Personalized training sessions tailored to your specific event type and team roles.
On-Site Staffing (Add-On)
Available at an additional cost for clients who need our team physically present to manage tech, check-in, and troubleshooting.
Reporting & Analytics
We help you pull, interpret, and act on your event data after every event.
Dedicated Account Manager
One point of contact who knows your events, your team, and your goals.
Long-Term Partnership
We're not here for a quick sale — we're invested in your long-term success.
Fast Response Times
Reach us by phone, email, or chat — we respond in under 2 minutes on average.
Best Practices Guidance
Benefit from our experience across hundreds of events to optimize your process.
Pre-Event Planning
We review your event setup, run test check-ins, and ensure everything is ready before day one.
Support That Meets You Where You Are
Every event team is different. That's why our support model is built around your needs — not a one-size-fits-all help desk. We show up before, during, and after your event.
Seamless Onboarding
- We handle your first data upload for you
- Hand-in-hand setup with your admin team
- Personalized training tailored to your team
Ongoing Platform Support
- Help pulling reports and analyzing event data
- Guidance on platform features and best practices
- Dedicated account manager who knows your events
On-Site Event Support Add-On
Available for an additional cost for clients who need physical staffing at their event.
- Our team is physically present at your event
- Real-time troubleshooting and tech assistance
- Equipment setup, check-in management, and more
TESTIMONIALS
What Our Clients Say
Don't take our word for it — hear from the event teams who rely on us year after year.
"The staff were exceptionally helpful, knowledgeable, and communicative. They were highly organized and prompt throughout. I truly hope we have the opportunity to work together again on future events."
Event Organizer
Event Lead, SDF
"We received so many compliments. This was the easiest registration of any event I've worked in all my years at the Foundation. The onsite staff were knowledgeable, attentive, friendly and so helpful!"
San Diego Foundation Executive
Executive, San Diego Foundation
"Innovative, professional, easy to use."
Event Staff
Staff Member, SDF
Ready for a Partner, Not Just a Platform?
Let's start a conversation about your next event. No pressure, no sales pitch — just an honest discussion about how we can support you.