Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you and Sync Technologies Inc. ("Sync Event," "we," "us," or "our"), governing your access to and use of the Sync Event platform, including our event registration software, badge printing services, mobile event application, sponsor & exhibitor tools, on-site technology services, and all related websites, applications, and services (collectively, the "Services").

By accessing or using the Services — whether as an event organizer, attendee, sponsor, exhibitor, or visitor — you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use the Services.

If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

Sync Event provides event technology software and services that enable event organizers to create, manage, and run events. Our role is that of a technology platform provider, not an event organizer or promoter. Specific services include:

• Event Registration: Online registration forms, ticketing, payment processing via Stripe Connect, confirmation emails, and attendee management.
• Badge Printing: Pre-designed badge templates, on-site kiosk check-in, self-service badge printing, and optional on-site tech support staffing.
• Mobile Event App: Branded event apps for attendees featuring agendas, speaker profiles, maps, networking, push notifications, and SMS updates.
• Sponsor & Exhibitor Tools: Virtual booths, badge scanning for lead capture, lead management, and engagement analytics (VIP upgrade).
• On-Site Technology Support: Staffed technology support at events, subject to separate service agreements and availability.

Sync Event acts as a neutral platform. We are not responsible for the content, conduct, or actions of event organizers, attendees, sponsors, or exhibitors. Events listed on or managed through our platform are organized and operated by independent third parties.

To access certain features of the Services, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information.
• Maintain and promptly update your account information to keep it accurate.
• Keep your password confidential and not share it with third parties.
• Notify us immediately at [email protected] of any unauthorized use of your account.
• Accept responsibility for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period, with notice where reasonably practicable.

If you use the Services as an event organizer, the following additional terms apply:

Organizer Responsibilities

• You are solely responsible for the planning, organization, promotion, and execution of your event.
• You must comply with all applicable laws, regulations, permits, and licensing requirements for your event, including but not limited to venue permits, liquor licenses, ADA compliance, and local health and safety regulations.
• You are responsible for obtaining all necessary rights, licenses, and permissions for any content (music, images, trademarks) used in connection with your event.
• You must provide accurate event information, including dates, times, locations, ticket prices, and descriptions.
• You are responsible for your own refund and cancellation policies, which must be clearly communicated to attendees at the time of registration.

Attendee Data

As an event organizer, you act as an independent data controller for the personal information of your attendees collected through the platform. You are responsible for:

• Having a lawful basis for collecting and processing attendee data.
• Providing attendees with your own privacy notice.
• Complying with applicable data protection laws (GDPR, CCPA, etc.) with respect to attendee data.
• Not using attendee data for purposes beyond those disclosed to attendees at registration.

Prohibited Event Content

You may not use the Services to organize or promote events that:

• Are illegal or facilitate illegal activity.
• Promote discrimination, hate speech, or violence against any individual or group.
• Involve the sale of counterfeit goods or unauthorized services.
• Violate the intellectual property rights of any third party.

If you register for or attend an event through the Sync Event platform, the following terms apply:

• Registration Accuracy: You agree to provide accurate registration information. Providing false information may result in denial of entry to the event.
• Ticket Use: Tickets are for personal use only. Resale of tickets above face value may be prohibited by the event organizer or applicable law.
• Event Rules: You agree to comply with the event organizer's rules, policies, and code of conduct for the event.
• Badge Scanning: If you allow a sponsor or exhibitor to scan your badge, you consent to sharing your registration information (name, title, company, email) with that sponsor as a captured lead. You may decline badge scanning.
• Cancellations & Refunds: Refund eligibility is determined by the event organizer's refund policy, not by Sync Event. Contact the event organizer directly for refund requests.
• Event Changes: Events may be cancelled, postponed, or modified by the organizer. Sync Event is not responsible for such changes or for any resulting losses.

Payment Processing

All payments for event tickets and registrations are processed by Stripe Connect, a third-party payment processor. By making a purchase, you agree to Stripe's Terms of Service. Ticket sale proceeds are deposited directly into the event organizer's Stripe account.

Sync Event does not charge a per-ticket percentage fee. Our pricing is flat-rate and transparent, ensuring organizers retain the full value of their ticket sales minus Stripe's standard processing fees.

Refunds

Refund policies are set by individual event organizers and are disclosed at the time of ticket purchase. Sync Event is not responsible for issuing refunds for event tickets. If an event is cancelled, the organizer is responsible for processing refunds in accordance with their stated policy.

For disputes regarding charges, please first contact the event organizer. If the issue cannot be resolved, you may contact us at [email protected] and we will make reasonable efforts to assist.

Platform Fees

Fees for Sync Event platform services (registration software, badge printing, mobile app, on-site support) are governed by separate service agreements between Sync Technologies Inc. and event organizers. All fees are exclusive of applicable taxes unless otherwise stated.

Sync Event's Intellectual Property

The Sync Event platform, including its software, design, logos, trademarks, and all content created by Sync Technologies Inc., is owned by or licensed to Sync Technologies Inc. and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from our platform without our express written permission.

Your Content

You retain ownership of content you submit to the platform (event descriptions, logos, images, etc.). By submitting content, you grant Sync Technologies Inc. a non-exclusive, worldwide, royalty-free license to use, display, and distribute that content solely for the purpose of providing the Services.

You represent and warrant that you own or have the necessary rights to all content you submit, and that such content does not infringe the intellectual property rights of any third party.

Copyright Infringement

If you believe content on our platform infringes your copyright, please send a notice to [email protected] with: (1) identification of the copyrighted work; (2) identification of the infringing material; (3) your contact information; (4) a statement of good faith belief; and (5) a statement of accuracy under penalty of perjury.

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit spam, unsolicited communications, or malicious code.
• Attempt to gain unauthorized access to any part of the platform, other user accounts, or our systems.
• Scrape, crawl, or systematically extract data from the platform without our written permission.
• Interfere with or disrupt the integrity or performance of the Services.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Collect or harvest personal information from other users without their consent.
• Use the platform for any fraudulent, deceptive, or misleading purpose.
• Reverse engineer, decompile, or disassemble any portion of the platform.
• Use the Services to facilitate the unauthorized sale or transfer of tickets (ticket scalping).

Violation of these prohibitions may result in immediate account suspension or termination, and may subject you to civil or criminal liability.

Our collection and use of personal information in connection with the Services is described in our Privacy Policy. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

For Event Organizers: Where Sync Event processes personal data on your behalf (e.g., attendee registration data), we act as a data processor and you act as the data controller. Our data processing activities are governed by our Privacy Policy and, where required by applicable law (such as GDPR), a Data Processing Agreement (DPA) available upon request.

For Attendees: Your personal data is collected and processed by both Sync Event (as described in our Privacy Policy) and by the event organizer (under their own privacy policy). You should review the event organizer's privacy policy before registering for an event.

The Services may integrate with or contain links to third-party services, including Stripe (payments), mapping services, social media platforms, and other tools. These third-party services are governed by their own terms and privacy policies, and Sync Event is not responsible for their content, practices, or availability.

Your use of third-party services integrated with our platform is at your own risk. We encourage you to review the terms and privacy policies of any third-party services you use.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. To the fullest extent permitted by applicable law, Sync Technologies Inc. disclaims all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Any warranty that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.
• Any warranty regarding the accuracy, reliability, or completeness of any content on the platform.

Sync Event does not warrant or guarantee the quality, safety, legality, or any other aspect of events organized by third parties using our platform. Attendance at events is at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNC TECHNOLOGIES INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM:

• Your use of or inability to use the Services.
• Any event organized, promoted, or managed by a third party using our platform.
• Unauthorized access to or alteration of your data.
• Any content submitted by other users of the Services.
• Any interruption or cessation of the Services.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO SYNC TECHNOLOGIES INC. IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Sync Technologies Inc. and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

• Your use of the Services in violation of these Terms.
• Your violation of any applicable law or regulation.
• Your infringement of any third-party rights, including intellectual property rights.
• Any event you organize using the platform, including claims by attendees, vendors, or venues.
• Any content you submit to the platform.

Informal Resolution

Before initiating any formal dispute process, you agree to contact us at [email protected] and attempt to resolve the dispute informally. We will make good-faith efforts to resolve the issue within 30 days.

Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.

Class Action Waiver

YOU AND SYNC TECHNOLOGIES INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in San Bernardino County, California.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered users via email or an in-platform notification at least 30 days before the changes take effect.

Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services.

If you have questions or concerns about these Terms, please contact us: